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How PostGrid Achieves HIPAA Compliance
PostGrid understands the importance of following HIPAA guidelines for a healthcare provider or business. Physical communication, like statements, invoices, and policy notices, also means safeguarding Protected Health Information (PHI).
Our Print & Mail solution implements the most stringent security standards to ensure accuracy and security. So, your firm could avoid expensive violations, fines, or even lawsuits. We are committed to:
- Safe handling and storage of patient data
- Ensuring complete confidentiality during the printing process
- Using encrypted methods for printing and mailing workflows
- Implementing strict access controls
- Regular third-party audits and compliance checks
- Complete staff training on HIPAA compliance
Print & Mail Healthcare Documents With HIPAA Compliance
Automate all your critical patient mailings accurately on time without manual labor.
Explanation of Benefits (EOBs)
Explanation of Coverage (EOC)
Referral Approvals and Denials
Appointment Reminders
Patient Billing Statements
Medical Statement Inserts
Collection Letters
Late Payment Notices
Operative Reports
Discharge Summaries
Medical Test Records
Invoices
Patient Instruction Forms
Patient Care Documents
Health Education Materials
Marketing Materials
Legal and Compliance Notices
Policy Updates
Benefits of Printing & Mailing with PostGrid
Use a single platform to handle everything from onboarding, billing, appointment reminders, and patient acquisition with HIPAA support.
Print and route mailers faster with our vast printer network and built-in scheduling tools with accuracy.
Personalize documents and messaging with population, plan, condition, or care journey data, while protecting PHI.
Automate the tedious process of printing, folding, stuffing, and mailing documents to cut down on manual mistakes.
Validate mailing lists before sending with built-in address verification capabilities to prevent return mail or failed deliveries.
Get complete audit trails for every action in your mailroom with our HIPAA-certified and SOC 2 Type 2-ready solution.
Reduce your expenditure and effort on administrative and compliance anxieties for mailing tasks with automation.
Enterprise-Grade Compliance and Data Security
HIPAA
PIPEDA
GDPR
SOC 2 TYPE 2
PCI-DSS
Data Encryption
Audit Logs
Role-Based Access Control
Secure Hosting on AWS
Single Sign-On
Third-Party Penetration Testing
Continuous Monitoring
Key Capabilities of PostGrid’s HIPAA Compliant Print & Mail Solution
Use powerful automation tools to integrate your healthcare tech stack and scale physical communications.
Automate Sending Healthcare Documents
- Send triggered physical mailers in response to important events or activities in your CRM.
- Sync patient data from your EHR, CRM, or ERP to your mailing workflows and reduce mistakes.
- Simplify batch processing with PostGrid’s advanced PDF tools to route massive files to printers.
Integrations and Personalization
- Connect PostGrid’s Print & Mail solution with your EHR, CRM, ERP, or marketing automation tool.
- Use Variable Data Printing (VDP) to dynamically personalize individual mailers with recipient-specific information.
- The built-in HTML template editor helps you customize the look and feel of the mailers with simple drag-and-drop tools.
Tracking & Audit Logs
- Access real-time carrier tracking, delivery confirmation, and detailed audit logs for easy compliance reporting.
- Get time-stamped historical records of every document’s journey to maintain operational transparency.
- Embed QR codes or Personalized URLs into mailers to drive recipients to online channels and gather engagement insights.
Why Healthcare Organizations Choose PostGrid
Get on-demand printing and mailing capabilities with highly secure infrastructure and tech integrations for end-to-end workflows.
PostGrid is a unified platform to bridge the gap between the online and offline worlds.
- Highly Scalable Platform
PostGrid can handle any mailing volume without bottlenecks, depending on your unique requirements. There’s a pay-as-you-go pricing model to keep costs transparent without any hidden fees. - Virtual Mailbox for Healthcare
Healthcare businesses can digitize or forward all undeliverable return mail to update EHR records quickly without risking compliance breaches with PostGrid. - Distributed Print Network
PostGrid’s decentralized network of HIPAA-certified printing facilities ensures uninterrupted business continuity. Route the mailer to the closest location to the recipient for the fastest possible delivery.
Case Studies
Learn how healthcare leaders are transforming the way they manage physical documents with PostGrid.
Read the Case Study
Lumata Health
A premier provider for patients with chronic eye conditions, Lumata Health wanted to securely automate its personalized newsletters.
They collaborated with PostGrid to reduce the distribution time by 50% and improve patient engagement by 40%. Variable Data Printing helped the firm to dynamically personalize each newsletter with accuracy.
Read the Case Study
Ennoble Care
Ennoble Care was having a hard time managing physical billing workflows and ensuring timely patient payments.
They integrated PostGrid Print & Mail API with their accounting software to automate the complete invoicing process. It ensured strict HIPAA and HITRUST compliance while reducing processing times by 40%.
Read the Case Study
Urology Associates
Urology Associates wanted to improve its patient engagement by personalizing mailers. However, compliance and security were a big hurdle. To solve this, they automated their physical communications with PostGrid.
The pre-built templates and strict HIPAA compliance allowed them to send over 10,000 personalized documents across five large-scale campaigns. It improved engagement rates by 30%.
Integrates with Your Favorite Tech Stack & Tools
Easily Improve your workflow and automate print & mail through seamless integration capabilities.
Frequently Asked Questions
What Is HIPAA-Compliant Printing and Mailing?
It refers to handling the Patient Health Information (PHI) with strong security measures. So, it ensures complete confidentiality and compliance with the Health Insurance Portability and Accountability Act (HIPAA) regulations. PostGrid and all its partners religiously follow the HIPAA guidelines to protect PHI throughout the printing and mailing process.
What Type of Healthcare Mailers Should I Automate?
Any high-volume physical communication that requires extensive manual work is an ideal fit for automation. Integrate PostGrid’s API with your EHR, CRM, ERP, or marketing automation tool to send trigger-driven appointment reminders, billings, policy updates, test results, and more. Besides, automation helps you reduce manual handling of PHI and create consistent, auditable workflows.
Which Mailing Classes Can I Use With PostGrid?
You can mail your healthcare documents with:
- USPS Priority Express Mail
- USPS Priority Mail
- USPS First Class
- USPS Certified Mail with physical and electronic receipts
Do You Conduct Regular Audits to Verify HIPAA Compliance?
Yes, PostGrid goes through stringent third-party audits periodically to confirm our compliance adherence. All our clients get the assurance of the ongoing effectiveness of our measures.
Can You Handle Returned Mail?
Yes! In fact, PostGrid offers the industry’s first integrated solution combining direct mail capabilities with automated return mail processing. We digitize all your return mailings with OCR scans. You can quickly sync the return mail data with your systems and avoid compliance risks with audit trails. Then, you can either forward the return mail to another address or securely shred it.
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