Trusted by 1000+ Customers
Automate Healthcare Direct Mail to Scale Patient Outreach
Build a trustworthy connection with patients through automated physical communications.
Safeguard PHI in accordance with HIPAA and privacy regulations.
Categorize target audiences based on age or health needs to maximize ROI.
Address recipients by their name and tailor messages to boost engagement.
Employ calm, reassuring language to build trust and improve communication.
Add QR codes to mailings to drive users to a website and increase conversions.
Use high-quality paper, different textures, and colors to make mailings stand out.
Enhance Patient Trust Through HIPAA Best Practices
PostGrid provides a multi-layered security framework for all healthcare mailings.
01
End-to-End Encryption
Deploy AES-256 encryption to protect sensitive healthcare communications.
02
Business Associate Agreements
Formal BAAs must be executed to guarantee legal compliance.
03
Regular Risk Audits
Independent third-party audits routinely verify and test all security controls.
04
Protected Infrastructure
Use protected AWS environments instead of unencrypted servers.
05
Physical Security
Maintain strict, monitored access at all printing facilities.
06
Staff Training
Conduct mandatory training sessions to equip employees on PHI handling.
Capabilities That Drive Profitability & Engagement for Healthcare Businesses
PostGrid delivers specialized tools to optimize healthcare communication across the globe.
Produce medical documents exclusively within SOC 2 TYPE 2 printing facilities.
Connect effortlessly with any electronic health record system via API.
Route printing jobs closer to recipients to reduce overall shipping costs.
Monitor every mail piece using Intelligent Mail Barcodes during transit.
Customize mail pieces while fully protecting sensitive patient information.
Validate patient addresses against official databases to eliminate undeliverable mail.
Launch Healthcare Direct Mail Campaigns That Work
Automate all critical healthcare mailings at any scale.
Clinical overviews, prescriptions, treatments, and post-care instructions.
Invoices, bills, and EOB letters for clarity & financial transparency.
Confidential summaries of past illnesses, surgeries, allergies, and medications.
Timely confirmation dates and arrival instructions to improve attendance.
Annual checkups and routine screenings to improve patient awareness and wellness.
Greeting postcards, letters, and clinic maps to connect with old and new patients.
How to Get Started
Leverage triggered workflows to boost productivity, profitability, and patient experience with PostGrid Print & Mail API.
- Integrate PostGrid API
Create an account, collect your API keys, and connect mailings capabilities to any EHR or CRM. - Set Up & Verify Contacts
Add your contacts manually or via a CSV file to check addresses against the CASS-certified database. - Design Templates
Navigate to the templates tab to build letter, postcard, or check designs with HTML or the built-in editor. - Send Mail Pieces
Select your template, choose your preferred mailing class, and contacts to place the order. - Track & Analyze
Monitor campaigns on a unified dashboard, implement trackable QR codes, and access real-time carrier tracking.
Case Studies
Learn how healthcare leaders are automating and scaling mailing operations while maintaining rigorous HIPAA compliance.
Read the Case Study
Urology Associates
To achieve high patient engagement without compromising privacy, Urology Associates deployed a HIPAA-compliant automated mailing infrastructure. By leveraging PostGrid’s secure API and pre-built templates, the company successfully executed five large-scale campaigns, delivering over 10,000 personalized documents. This automation fortified their data privacy and ensured consistent, high-volume patient outreach.
Read the Case Study
Total Life
To accelerate customer acquisition and streamline essential patient outreach, Total Life integrated PostGrid’s automated mailing infrastructure. By using Variable Data Printing (VDP), the company customized high-volume mailings with patient-specific details. This transition generated a 15% increase in readership and a 30% improvement in response rates.
Read the Case Study
Ennoble Care
Implementing PostGrid’s automation allowed Ennoble Care to modernize its physical billing infrastructure and eliminate manual processing. This transition reduced processing time by 40% and drove a 25% increase in patient response rates. By leveraging efficient, HIPAA-compliant workflows, the healthcare provider secured its billing cycle while strengthening patient trust through reliable, data-protected communication.
Enterprise-Grade Compliance and Data Security
HIPAA
PIPEDA
GDPR
SOC 2 TYPE 2
PCI-DSS
Data Encryption
Audit Logs
Role-Based Access Control
Secure Hosting on AWS
Single Sign-On
Third-Party Penetration Testing
Continuous Monitoring
Integrates with Your Favorite Tech Stack & Tools
Easily Improve your workflow and automate print & mail through seamless integration capabilities.
Client Testimonials
Rated 4.9/5 on G2, PostGrid empowers healthcare businesses worldwide to manage physical communication through a single API.
”What I love most about PostGrid is how effortless it makes our direct mail process. As a healthcare education company, we need to get brochures, course updates, and certification info into the hands of both students and clinics without dealing with the hassle of printing and mailing it all ourselves. PostGrid takes care of it from start to finish, and the interface is pretty user-friendly (even if you’re not super technical). We can personalize our campaigns at scale, and it really helps with engagement. Our printed materials now look way more professional, and we’ve seen an uptick in signups since we started using them.
Megan P.Marketing Specialist”The best part is that all monthly billing statements are generated automatically from our system, and the software handles everything, including printing and mailing. I don’t have to worry about missed deadlines or manual intervention.
Theodore LVP of Implementation”We run a neuro healthcare center, and reaching patients & families the right way is super important for us. PostGrid has honestly made our direct mail marketing so much easier. I like that we can personalize the letters and even add simple visuals that make them feel warm, not just like boring hospital notices. It’s fast, reliable, and I don’t have to babysit the process anymore.
Orisemeke I.Branding Head
Frequently Asked Questions
What Are the Best Practices for Sending Healthcare Mailings?
Some of the best industry practices require absolute regulatory HIPAA compliance, explicit patient consent, audience segmentation, and content delivery to build trust and avoid heavy penalties. Healthcare mailings must balance patient engagement with strict privacy laws.
Which Healthcare Documents Can Be Sent Automatically Via Direct Mail?
You can send various healthcare documents for both patient care and marketing outreach as direct mail:
- Clinical Mailers: Automatically send confidential discharge summaries, medical histories, billing statements, EOBs, and time-sensitive appointment arrival instructions.
- Marketing Mailers: Trigger personalized wellness reminders for annual screenings, seasonal immunization campaigns, and new patient welcome packages featuring local clinic maps.
When Should a Provider Choose Postcards And Letters for Mailings?
You must use postcards for non-sensitive, public notices like generic appointment or flu shot reminders where content exposure poses minimal or no risk. Choose enclosed letters for confidential, tracking-sensitive documents like billing statement invoices, test reports, and financial explanations of benefits.
What Is the Best Way to Track and Measure Offline Mail ROI?
You can measure offline mail by embedding unique, trackable QR codes or PURLs onto the mail pieces. When a patient scans them to pay bills or book clinical appointments, digital tracking platforms record the conversions and financial engagement instantly in real-time.
Can PostGrid Integrate Directly With Existing EHR or EMR?
Yes, PostGrid is designed for deep integration. Using APIs, you can connect PostGrid capabilities to platforms like Epic, Oracle Health, or Salesforce to trigger automated, compliant mailings based on patient events without manual data entry.
Does PostGrid Sign a Business Associate Agreement (BAA)?
Yes. A signed Business Associate Agreement (BAA) is the legal foundation of HIPAA compliance. PostGrid provides an electronically signable BAA via the sales team during the onboarding process. This helps ensure that there is legal accountability for protecting your PHI from the moment you onboard.
How Do You Ensure PHI Is Not Visible Through the Envelope?
PostGrid uses high-security, tinted envelopes to ensure that sensitive information, such as diagnosis codes, patients’ personal information, or account numbers, is never visible through the envelope windows. Only the recipient’s name and mailing address are visible for delivery.
Ready to Get Started?
Start transforming and automating your offline communications with PostGrid
